FAQ

Don't see an answer to your question? Email us at email multipass@aucklandnz.com or call 0800 AUCKLAND (0800 282 552) or +64 9 367 6009.

Where can I purchase?

Multipass can be purchased via:

  • Any of Auckland’s i-SITE Visitor Centres
  • Kelly Tarlton’s Antarctic Encounter and Underwater World
  • Rainbow’s End
  • Fullers
  • Butterfly Creek
  • Sky Tower
  • 0800 AUCKLAND
  • multipass@aucklandnz.com
Can I check which attractions I have visited?

Yes you can. On the back of your Auckland Multipass card is a reference number which can be entered on this website. Click here for card information then enter the card number and it will show you where you have visited and what you have yet to see.

How does it work?

Once you have purchased an Auckland Multipass card you simply present the card at the entrance to each attraction. The attraction will swipe the card through their EFTPOS terminal just like any debit or credit card and it is as simple as that.

Further information about the terms and conditions of the pass can be viewed by clicking here.

How long does my pass last for?

Each pass is valid for three months from the date you first use it at an attraction.

Can I use my pass at an attraction more than once?

No. The Auckland Multipass is valid for entry to each of the five attractions only once.

How much does it cost?

Adult multipasses cost NZD$125. Child multipasses cost NZD$70. All prices are GST inclusive.

How much do I save?

An Auckland Multipass will save you $32.90 for an adult pass and $21.00 for a child pass on the individual entry prices to the attractions

Attraction Adult Child
Kelly Tarlton’s $34.00 $17.00
Rainbow’s End $49.00 $39.00
Sky Tower $28.00 $11.00
Fullers Ferry to Rangitoto $27.00 $13.50
Butterfly Creek $19.90 $10.50
Standard retail price $157.90 $91.00
Auckland Multipass $125.00 $70.00
Savings $32.90 $21.00
Do students or senior citizens get a discount?

No. There are no further discounts on the Auckland Multipass.

What are the delivery times?

Please allow two to three working days for your Auckland Multipass to be delivered (New Zealand only).

Who can I contact about any issues with my pass?

Contact the Auckland i-SITE Visitor Centre team on 0800 AUCKLAND (0800 282 552) or email multipass@aucklandnz.com

I didn’t make it to one or more of the attractions. Can I get a refund for those attractions I didn’t visit?

The Auckland Multipass is sold as a packaged product and is not refundable in part or in whole. However, the pass is valid for three months from first usage at an attraction, so you may be able to use it again on your next trip to Auckland if you return within the timeframe. The Auckland Multipass will not be replaced or refunded in the event of loss or non-usage.

Does the pass enable me to do all the rides on Rainbow’s End as well as entry?

Yes. The Auckland Multipass gains you entry to Rainbow’s End and allows you to go on every ride.

Who is behind the Auckland Multipass?

The Auckland Multipass is managed by Auckland Tourism, Events & Economic Development (ATEED).

What age group constitutes a child pass?

A child is deemed as a person aged five to 14 years. If you are over 14 years of age you will require an adult pass. The attractions may require age identification to be presented before allowing entry.

Is a child under five years allowed free into the attractions?

Attraction Child price
Fullers Free
Sky Tower Free
Rainbow’s End full park entry (age two to 13 years) $39
Rainbow’s End Castle Pass entry (age two to five years) $18
Kelly Tarlton’s (under two years of age) Free
Kelly Tarlton’s (age three to 15) $17
Butterfly Creek (under three years of age) Free
Butterfly Creek (age three to 15) $10.50

What happens if I lose my card?

Unfortunately the Auckland Multipass is not refundable and no replacement cards can be offered in the event of loss.

What about family packages offered at the attractions?

The Auckland Multipass is a packaged product based on the full retail rates of each attraction for adults and children. All five attractions are owned and operated by independent organisations. Periodically each organisation may offer different family admission rates - depending on the mix of adults and children - which we have no control over.

Any family package put together by an attraction is independent and done entirely at the organisation’s discretion. The Auckland Multipass represents extremely good value for money. We cannot accept any responsibility for any other packaged products offered in the market.

What time do the attractions open?

  • Butterfly Creek

    November to March, 9am to 5.30pm

    April to October, 9.30am to 5pm

  • Fullers to Rangitoto Island

    Summer: Monday to Sunday, 7.30am to 7.30pm

    Winter: Monday to Friday, 7.30am to 5.30pm | Saturday and Sunday and public holidays, 8am to 5.30pm

    Ferry departs daily at 9.15am and 12.15pm

  • Kelly Tarlton’s Antarctic Encounter & Underwater World

    9.30am to 5.30pm daily

    Last entry at 4.30pm

  • Rainbow’s End

    Daily from 10am to 5pm

  • Sky Tower

    Sunday to Thursday, 8.30am to 10.30pm

    Friday to Saturday, 8.30am to 11.30pm

    Ticket sales stop half hour prior to closure

How do I find out more about Auckland?

aucklandnz.com has a wealth of information about the Auckland region. Or for personal assistance please call us directly on 0800 AUCKLAND (0800 282 552) or email reservations@aucklandnz.com.